Refund Policy

No Return and Refund Policy:

Thank you for shopping at Serenity Art And Home. We strive to provide you with high-quality products and exceptional customer service. In order to maintain the integrity of our business and ensure fairness to all customers, we have established the following No Return and Refund Policy:

1. Product Inspection: We encourage you to thoroughly inspect all items at the time of purchase to ensure they meet your expectations. Please examine the products carefully, including checking for any defects or damages.

2. Non-Refundable Items: All sales are final. We do not offer refunds or exchanges for any products unless they are proven to be defective or damaged upon arrival. We reserve the right to assess the condition of the item in question and determine if it qualifies for a refund or exchange.

3. Defective or Damaged Items: If you receive a defective or damaged item, please contact us within seven days of receiving your order. You must provide clear photographic evidence of the defect or damage. We will review your claim and, if approved, offer a replacement or store credit for the value of the defective or damaged item.

4. Exclusions: Certain items may be excluded from our No Return and Refund Policy due to their nature. These may include customized or personalized products, clearance items, and items purchased during promotional sales or special events. These exclusions will be clearly indicated at the time of purchase.

5. Change of Mind: We do not accept returns or offer refunds for purchases made due to a change of mind or personal preferences. We encourage you to make informed decisions before finalizing your purchase.

6. Shipping and Handling: The cost of shipping and handling is non-refundable. If you receive a refund for a defective or damaged item, the original shipping and handling charges will not be included in the refund amount.

7. Cancellation Policy: Orders cannot be canceled once they have been placed. Please ensure that your order is accurate before completing the checkout process.

By making a purchase from our small feng shui shop, you acknowledge and accept our No Return and Refund Policy as outlined above.

Please feel free to contact us with any questions or concerns regarding our policy. We are here to assist you and provide any necessary support throughout your shopping experience.