Privacy policy

Privacy Policy for Serenity Art and Home



At Serenity Art and Home, we are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy outlines how we collect, use, disclose, and store your information when you visit our Feng Shui shop and interact with our services. By accessing or using our website, you acknowledge that you have read, understood, and agree to the practices described in this policy.

1. Information We Collect:

1.1 Personal Information:

We may collect personal information such as your name, email address, phone number, and mailing address when you make a purchase or communicate with us through our website or in-store. This information is collected voluntarily and is necessary to process your orders and provide you with the best possible service.

 Payment Information:

When you make a purchase, we may collect payment information, including credit card details or other secure payment methods. We utilize industry-standard security measures to protect this information, and we do not store or retain payment card information after the transaction is completed.

 Website Usage Information:
We may collect non-personal information about your interactions with our website, such as your IP address, browser type, operating system, and referring URLs. This information is collected using cookies and similar technologies and helps us improve our website's functionality and enhance your browsing experience.

2. Use of Information:

2.1 Providing Products and Services:

We use the personal information you provide to process your orders, fulfill your requests, and deliver our products and services to you. This includes order confirmation, shipment tracking, and customer support.

2.2 Communication:

We may use your contact information to communicate with you about your orders, respond to inquiries, and provide information about our products, promotions, and updates. You can opt out of receiving promotional emails by following the unsubscribe instructions included in those emails.

2.3 Website Improvement:

We analyze non-personal information collected through cookies and similar technologies to improve our website's performance, enhance user experience, and optimize our marketing efforts.

2.4 Legal Requirements:
We may disclose your personal information if required by law, court order, or governmental regulation, or if we believe it is necessary to protect the rights, property, or safety of Serenity Art and Home, our customers, or others.

3. Data Security:

We take appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no data transmission over the internet or electronic storage method is 100% secure, and we cannot guarantee absolute security.

4. Third-Party Disclosure:

We do not sell, trade, or otherwise transfer your personal information to third parties for their marketing purposes. However, we may share your information with trusted service providers who assist us in operating our business, processing payments, and delivering products and services to you. These third-party service providers are obligated to keep your information confidential and secure.

5. Children's Privacy:

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and discover that your child has provided us with personal information, please contact us, and we will promptly delete such information from our records.

6. Changes to the Privacy Policy:

We reserve the right to modify or update this Privacy Policy at any time. If we make any material changes, we will notify you by posting the revised policy on our website or by other means. Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

7. Contact Us:

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us using the following information:

Serenity Art and Home
Address: 90 Vulture St, West End QLD 4101, Australia 
Email: serenityartnhome@gmail.com
Phone: +61 433 383 398 

By using our website or providing your personal information to us, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.